Delete an xazi account
Client administrators can request deletion of their organisation's xazi account and associated service data.
Request deletion while signed in
- Sign in to xazi as a client administrator.
- Open Billing and find Account deletion.
- Select Request cancellation, enter your current password and confirm.
Request deletion without account access
Email support@xazi.co.uk from the address associated with the account. Include the organisation name and state that you want the account deleted. We will verify authority before acting.
What happens next
Deletion is scheduled for the latest of the 30-day safety period, the end of any remaining trial and the end of the paid billing period. An authorised administrator can cancel the request before the scheduled date.
When deletion completes, active user access, players, schedules, playlists and customer media are deleted or anonymised. Invoice, transaction, security or legal records may be retained where required. Residual copies expire through normal protected-backup rotation and are not used for ordinary service delivery.
Delete only a player registration
An administrator can remove a player from the xazi administration portal. The Android player can then be reset to remove its local registration credential and generated device identifier.
For more information, read the xazi privacy policy.